Privacy Policy

Last updated: September 11th 2024

1. Introduction‍

Glaider S.r.l. is committed to protecting your privacy. This policy outlines the handling of information collected through our website and services.

2. Information Collection

  • Direct Collection: We collect names and contact details only when you opt to schedule a demo through our website.
  • Analytics: We analyze texts for risks without storing the texts themselves, collecting only non-personally identifiable analytics related to risk assessments.

3. Use of Information‍

Information is used exclusively to provide the services requested, such as demo scheduling. No information is used for marketing purposes.

4. Data Sharing and Storage

  • Analytics Storage: Anonymous analytics are stored on Retool servers in the EU, compliant with GDPR.
  • Customer Data: Stored in GDPR-compliant CRM, HubSpot.
  • Emails: Transactional emails are managed through Postmark.

5. Data Security

We implement robust security measures to protect the data we handle:

  • Multi-Factor Authentication (MFA) and Password Management to ensure secure access control for employees.
  • Passwordless Authentication for users to enhance security and prevent password theft.
  • Minimum Password Strength Requirements for employees to enhance account security.
  • HTTPS for secure data transmission across our services.
  • Hashing and Encryption are used where necessary to protect data integrity and confidentiality.

6. User Rights‍

Users can request access to, modification of, or deletion of their data stored on our platform by contacting us directly at info@glaider.it.

7. Data Retention and Deletion‍

We store anonymous analytics data indefinitely to improve our services and offerings. If you represent a company and wish to have your data removed from our datasets, please send a request to info@glaider.it, and we will accommodate your request as per applicable laws.

8. Third-Party Data Collection and Use‍

We use third-party services such as Google Analytics to enhance your experience on our website. These services may collect information about your interactions with our site. For details on how these third parties collect and use your information, please refer to their privacy policies.

9. Automatic Data Collection‍

We use cookies through Google Analytics to collect data that helps us improve your experience on our website. You have control over these cookies, and you can manage your preferences through the consent settings provided on our site.

10. Legal Basis for Processing‍

We process your data only when we have a lawful basis to do so. This includes:

  • Consent: We may process your data when you have given us explicit consent to use your personal data for a specific purpose.
  • Contract: We process personal data as necessary to fulfil our contracts with you or to take steps at your request before entering into a contract.
  • Legitimate Interests: We process data when it is necessary for the purposes of our legitimate interests, provided that these interests are not overridden by your data protection rights

11. Liability‍

While Glaider’s solutions are designed to provide visibility and mitigate risks, complete elimination of risks is not feasible. Glaider shall not be liable for any economic damages resulting from residual risks.

12. Changes to the Policy‍

We reserve the right to modify this policy. Users are encouraged to review it periodically.

13. Contact‍

For any privacy concerns or data management requests, please contact us via:

  • Email: info@glaider.it
  • Address: Via Davide Bertolotti 7, Torino 10121, Italy

‍